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642-242 UCCEIオンラインテスト-Unified Contact Center Enterprise Implementation(UCCEI)

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さて、テストを始める:

In the Cisco Unified Contact Center Enterprise solution, how are CTI route points and CTI ports created in the Unified IP IVR 4.0(x)?

 
 
 
 

There are 20 agents in the Sales skill group and 10 agents in the Customer Service skill group. All agents are currently busy handling customer calls. All agents are also members of both the Sales and Customer Service skill groups. Sales has 10 calls in queue, each with a priority of 5, and two calls in queue with a priority of 4. Customer Service has five calls in queue, each with a priority of 3.
Which type of call will be delivered to the next available agent?

 
 
 
 
 
 

A Cisco Unified Contact Center Enterprise call center has a group of supervisors who handle supervisor assist calls from all agents, but do not take customer calls.
Which statement best describes how you would configure the supervisory assist function for all of the agents?

 
 
 
 
 

In the Cisco Unified Contact Center Enterprise solution, when a CTI Server on a Peripheral Gateway fails, which of the following will not occur?

 
 
 
 

In the Cisco Unified ICM database servers, which Microsoft SQL Server Agent rights setting is not allowed on the server local Security Policy Settings?

 
 
 
 

In the Cisco Unified Communications Manager 4.1(x), what is the first step to create a new CTI route point to be associated with a JTAPI user?

 
 
 
 

Which Cisco Unified ICM ConfigManager tool is used to enable Expanded Call Context variables?

 
 
 
 

Which Cisco Unified Contact Center Enterprise Script node is used to capture call flow data within the branches of the script and show the count in a report?

 
 
 
 

What is the purpose of the Call Tracer function of the Cisco Unified ICM Script Editor?

 
 
 
 

When configuring the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, how is the return on no answer configured for agents?

 
 
 
 

In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, what is the required Network VRU type?

 
 
 
 

The Cisco Unified ICM 7.2 implementation may require high-priority addressing on the servers if QoS marking is performed at the network edge.
Which of the following servers require high-priority addresses identified on the visible network?

 
 
 
 

When installing Microsoft SQL Server for the Cisco Unified Contact Center Enterprise 7.0 release, which of the following settings is required for TempDB?

 
 
 
 

Which Cisco Unified ICM Peripheral Gateway process and network connection is used to provide synchronous state transfer between a pair of duplex Peripheral Gateways?

 
 
 
 

In order for the Cisco Unified ICM platform to provide reports on all the ICM routed calls handled by agents on their extension, how must the ICM routing script be designed?

 
 
 
 

In a Cisco Unified ICM routing script, what is the best way to assign a sales call a higher priority in the system?

 
 
 
 

In a Cisco Unified Contact Center Enterprise deployment, the following have been created in the Cisco Unified Communications Manager:
There are two partitions:
UCCE – Contains CTI route points and agent phone DNs
INTERNAL – Contains CTI ports
There are three calling search spaces:
GW_CSS – Contains UCCE partition
CTI_CSS – Contains UCCE partition
AG_CSS – Contains UCCE and INTERNAL partitions
In this configuration, PSTN calls to CTI route points are failing to get into the Cisco Unified IP IVR for queuing treatment. Internal calls from agent phone to CTI route points get queuing treatment.
What needs to be changed in the Cisco Unified Communications Manager to fix this issue?

 
 
 
 

In a Cisco Unified Contact Center Enterprise deployment with IP IVR used for queuing, how is a call moved from the queue to the agent?

 
 
 
 

In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, what is the impact to reporting when an IP IVR fails?

 
 
 
 

In the Cisco Unified Contact Center Enterprise deployment, what is the correct order to configure a Cisco Unified Communications Manager Peripheral Gateway for use?

 
 
 
 

Question 1 of 20

 

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